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BlockID for the Hospitality Industry:  Contact-free authentication to proof customers' ID and streamline their experience

The 1Kosmos BlockID mobile app creates a paradigm shift for the hospitality industry by  indisputably proofing customers' and employees' ID to eliminate any risk of identity-related fraud.

 


Why hotels see a growing and disturbing number of data breaches? 

 

Reservations systems are increasingly targeted...

The reservation systems of the biggest hotel chains represent a highly attractive target for cyber criminals, since they can contain hundreds of millions of customer records, including credit card and passport numbers.

Based on recent major data breaches that affected some of the biggest hospitality brands in the world, the modus operandi of cyber criminals is always the same and consists of compromising the identity of an employee, especially one with administrator privileges, to take full control of the account and steal data. 

Having said that, cyber criminals looking at selling hotels' customer data on the Dark Web are not the only ones interested in compromising a reservations system. The latest Marriott breaches have shed light on the motivations specific foreign intelligence agencies have to steal massive amounts of data on American government employees and intelligence officers. Marriott is indeed the top hotel provider for the U.S. government and military. The stolen passport numbers in particular were used to track their movements around the world. 

Finally, large hotel chains have systematically demonstrated low standards regarding data and transaction security, from storing customers’ data unencrypted in centralized systems to transacting via simple and easily hackable point of sale machines. Then adding weak monitoring of employees and vendors that interact with their booking platform becomes a recipe for disaster to happen again.

... And the customer loses trust in the brand.

While the hospitality industry remains the victim of criminal activities, the consumer remains the collateral victim of this criminality. Shouldn't a customer expect no less than his or her data to be stored securely upon booking a room online?  

Several studies have concluded that customers do care about data breaches and how companies manage them. In fact, if a breach is poorly managed, consumers are likely to lose trust, dissociate from the business, tell their network about the breach, and shop with a more secure competitor. For example, IDC found that 80 percent of consumers in developed nations will defect from a business if their information is compromised in a security breach.

Let's not forget that the magnitude of any data breach is far-reaching thanks to the Internet. A company’s widespread negative reputation specifically from a breach can damage their overall reputation more than they realize. This can ultimately impact their bottom line.

Lastly, Security Magazine reported that 52 percent of consumers would consider paying for the same products or services from a provider with better security

So, a data breach carries indirect losses caused by customers walking away from the company, and some of the largest hotel chains could ultimately see billions of dollars in lost revenue as a result of a breach.

 


1Kosmos BlockID: Your customers and employees will always be who they say they are.


  • 1Kosmos BlockID enrolls identity attributes that include the user’s biometrics. We reach the highest level of assurance (IAL3) in terms of identity assurance per the NIST 800-63-3 Guidelines. The creation of a synthetic identity and any attempt to take over an account become virtually impossible.
  • We authenticate users by reaching the highest level of assurance (AAL3) per the NIST 800-63-3 Guidelines. 
  • The utilization of advanced Biometrics to secure the identity of your customers and employees. A hacker cannot reproduce and therefore compromise the analysis and result of a liveness test, for example.  
  • A distributed ledger that is virtually uncompromisable and that initiates peer-to-peer transactions while ensuring the immutability of the data stored is the answer to risks associated with systems hacking.
  • The combination of advanced Biometrics to enroll and authenticate your customers and employees and distributed ledger technology guarantees data is securely stored while facilitating all exchanges between your consumer and your platform or between your organization and your employees.
  • Users’ and employees’ data is stored encrypted.

Data Storage: The BlockID Private Blockchain Ecosystem.

To create trust in the relationship between a hotel chain and a customer for all booking purposes and more. Also, to mitigate internal fraudulent issues between hospitality companies and their employees.

Leveraging the BlockID Private Blockchain Ecosystem entails storing the customer's biometric information in a virtually incorruptible system to ensure the customer is who he or she says he or she is at all times throughout the process. Users' data stored in our distributed ledger isn't subjected to data breaches. 

The immutability of a distributed ledger is leveraged to record service provider-customer interactions. The document can never be modified, leaving an auditing trail, and therefore creating trust between all parties involved.

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Contact us to learn more about BlockID for the hospitality industry.



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chose 1Kosmos BlockID

“Cybercrime is a daily threat to every organization and government across the globe...These Verizon solutions (powered by 1Kosmos BlockID) offer a significant step forward in cybersecurity protection.”
Alex Schlager, Executive Director and Chief Product Officer of security services at Verizon Business