Self-Service Password Reset with Identity Documents

Users can now reset their passwords by submitting a valid identity document for verification. This feature uses advanced matching technology to compare the name on your submitted document with your account information.

How it works:

  • Submit a valid identity document during password reset
  • System performs intelligent name matching with fuzzy logic
  • Supports common name variations and aliases for accurate verification

LDAP Directory Password Reset Support

Added support for password reset operations for users in LDAP v3 compliant directories, expanding self-service capabilities across different authentication systems.

Document Verification Enhancements

Manual Document Capture

When automatic document capture fails, you now have additional options to complete your verification:

  • Manual Capture button: Switch to manual capture mode if auto-detection doesn’t work
  • Retry Auto button: Return to automatic capture to try again
  • Flexible capture options: Choose to capture document back side or skip based on your document type

Camera optimization: Desktop devices use front-facing cameras while mobile devices use back-facing cameras for optimal document capture.

Better Session Tracking

New status indicators for document verification sessions:

  • Expired: Session was never started
  • Abandoned: Session was started but not completed within the time limit

Users receive clear notifications when sessions expire and guidance to start a new verification journey.

Security & Platform Improvements

Enhanced Password Visibility

Users can now toggle password visibility during onboarding and authentication using the eye icon.

Platform Updates

  • Android support: Now compatible with Android 14 and Android 15
  • Enhanced development support: Updated Flutter and React Native plugin support to version 1.20.30

Security Enhancements

  • Removed encrypted error codes from unauthorized access messages for clearer user communication
  • Updated cross-origin request handling for AdminAPI
  • Added signature tokens to prevent response tampering

Bug Fixes

  • Fixed user profile access issues when usernames contain underscores
  • Resolved navigation problems when editing user profiles
  • Improved report generation accuracy in Analytics
  • Fixed document capture camera detection issues
  • Resolved selfie capture button responsiveness
  • Enhanced Azure AD user synchronization for complete directory listings

Need help with these new features? Contact our support team or check out our updated documentation for implementation guides and best practices.

Mobile App Improvements

Smarter Login Experience

The mobile app now dynamically shows only your enrolled authentication methods on the login screen. If you have both PIN and TouchID/FaceID enrolled, both appear. If only one method is available, only that option is displayed.

Enhanced Home Screen

  • Multi-account visibility: Both primary and secondary accounts are now shown on the home screen
  • Improved layout: Account actions like Reset Password and Remove Account are organized in an accessible card format
  • Easy account switching: Tap any secondary account to set it as your primary account
  • Better organization: Workstation OTP now appears in a dedicated card below your account OTP
  • Enhanced QR scanning: Improved Scan QR code button for better user experience

Smarter Authentication Memory

The app remembers your preferred authentication method (PIN or Touch/Face ID) for 1 minute. If an authentication request occurs within this window and matches the initial method, you won’t be prompted for re-authentication.

iOS Biometric Intelligence

Automatic re-enrollment detection: The app now automatically detects when your device’s TouchID or FaceID settings have changed and prompts you to re-enroll your biometrics to maintain security.

Improved Error Handling

Added clear, actionable error messages when scanning QR codes for accounts that aren’t set up: “No accounts found. Contact your administrator to onboard your account.”

Self-Service Support

New Issue Resolution Screen helps you resolve issues faster before reaching out for support.