Self-Service Password Reset with Identity Documents
Users can now reset their passwords by submitting a valid identity document for verification. This feature uses advanced matching technology to compare the name on your submitted document with your account information.
How it works:
Submit a valid identity document during password reset
System performs intelligent name matching with fuzzy logic
Supports common name variations and aliases for accurate verification
LDAP Directory Password Reset Support
Added support for password reset operations for users in LDAP v3 compliant directories, expanding self-service capabilities across different authentication systems.
Document Verification Enhancements
Manual Document Capture
When automatic document capture fails, you now have additional options to complete your verification:
Manual Capture button: Switch to manual capture mode if auto-detection doesn’t work
Retry Auto button: Return to automatic capture to try again
Flexible capture options: Choose to capture document back side or skip based on your document type
Camera optimization: Desktop devices use front-facing cameras while mobile devices use back-facing cameras for optimal document capture.
Better Session Tracking
New status indicators for document verification sessions:
Expired: Session was never started
Abandoned: Session was started but not completed within the time limit
Users receive clear notifications when sessions expire and guidance to start a new verification journey.
Security & Platform Improvements
Enhanced Password Visibility
Users can now toggle password visibility during onboarding and authentication using the eye icon.
Platform Updates
Android support: Now compatible with Android 14 and Android 15
Enhanced development support: Updated Flutter and React Native plugin support to version 1.20.30
Security Enhancements
Removed encrypted error codes from unauthorized access messages for clearer user communication
Updated cross-origin request handling for AdminAPI
Added signature tokens to prevent response tampering
Bug Fixes
Fixed user profile access issues when usernames contain underscores
Resolved navigation problems when editing user profiles
Improved report generation accuracy in Analytics
Fixed document capture camera detection issues
Resolved selfie capture button responsiveness
Enhanced Azure AD user synchronization for complete directory listings
Need help with these new features? Contact our support team or check out our updated documentation for implementation guides and best practices.
Mobile App Improvements
Smarter Login Experience
The mobile app now dynamically shows only your enrolled authentication methods on the login screen. If you have both PIN and TouchID/FaceID enrolled, both appear. If only one method is available, only that option is displayed.
Enhanced Home Screen
Multi-account visibility: Both primary and secondary accounts are now shown on the home screen
Improved layout: Account actions like Reset Password and Remove Account are organized in an accessible card format
Easy account switching: Tap any secondary account to set it as your primary account
Better organization: Workstation OTP now appears in a dedicated card below your account OTP
Enhanced QR scanning: Improved Scan QR code button for better user experience
Smarter Authentication Memory
The app remembers your preferred authentication method (PIN or Touch/Face ID) for 1 minute. If an authentication request occurs within this window and matches the initial method, you won’t be prompted for re-authentication.
iOS Biometric Intelligence
Automatic re-enrollment detection: The app now automatically detects when your device’s TouchID or FaceID settings have changed and prompts you to re-enroll your biometrics to maintain security.
Improved Error Handling
Added clear, actionable error messages when scanning QR codes for accounts that aren’t set up: “No accounts found. Contact your administrator to onboard your account.”
Self-Service Support
New Issue Resolution Screen helps you resolve issues faster before reaching out for support.
