Helpdesk passcode fallback: Zero lockouts
Users who exceed authentication attempts can now recover access instantly through a secure helpdesk-issued passcode, without requiring an IT escalation or workstation reimaging.
Changes:
Passcode-based recovery: When authentication attempts are exceeded, users can recover access via a helpdesk-issued passcode rather than waiting for manual IT intervention.
In-session factor reset: The fallback journey also allows users to reset enrolled authentication factors on the spot, reducing follow-up support tickets.
Offline PIN authentication: Secure access without connectivity
Users can now authenticate with a locally cached PIN when network connectivity or mobile devices are unavailable, expanding secure access to restricted and disconnected environments.
Changes:
Locally cached PIN: Authentication is handled on-device using a cached PIN, with no network or mobile app required.
Intelligent attempt limits: Enterprise-grade attempt limits are enforced locally to maintain security in offline scenarios.
Expanded deployment scenarios: Supports manufacturing floors, secure facilities, and any environment where mobile devices are restricted or unavailable.
Release details
Version: 2.2.0.0.69B2DFE7
Release date: March 13, 2026
