Integrations

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Freshservice

Freshservice

The Freshservice integration verifies requesters before sensitive IT actions like password resets or account unlocks. It uses webhooks and REST APIs to post verification links, consume results, and automate secure ticket resolution.

Integration type

Helpdesk

What we solve

Freshservice IT teams need a fast, low-overhead way to verify a requester’s identity before performing sensitive service-desk actions (password resets, account unlocks) because tickets and email alone are easy to spoof. This integration uses Freshservice webhooks and REST APIs to trigger 1Kosmos BlockID Verify/LiveID on ticket creation, post the verification link back into the ticket, consume webhook results, and automatically update/resolve tickets (and kick off downstream automation like Entra AD password resets) once identity is verified—reducing social-engineering risk while speeding resolution.

Platform identity landscape

Freshservice (Freshworks) serves fast-scaling SMBs and mid-market companies, with a Freddy AI-powered ITSM engine. The Freshservice Marketplace lists 900+ integrations. Freshservice exposes a REST API with webhook support for ticket creation, update, and status change events.

The Freshservice integration path is the simplest in the ITSM category — a lightweight webhook-based approach requiring no low-code platform.

Freshservice ticket created: "Account locked — need password reset"
    -> Freshservice webhook: ticket.created event
    -> BlockID Freshservice Marketplace app receives webhook
    -> POST /v2/verify/sessions { requestor: email, mobile }
    <- { session_id, verification_url }
    -> Freshservice API: POST /api/v2/tickets/{ticket_id}/notes
        body: "Please verify your identity to proceed: [verification_url]"
    -> Requestor: IDV + LiveID
    <- BlockID webhook: { idv_status: "VERIFIED" }
    -> Freshservice API: PATCH /api/v2/tickets/{ticket_id}
        body: { status: 4, tags: ["IDV_VERIFIED", "AUTO_RESOLVED"]


Freshservice ticket created: "Account locked — need password reset"
    -> Freshservice webhook: ticket.created event
    -> BlockID Freshservice Marketplace app receives webhook
    -> POST /v2/verify/sessions { requestor: email, mobile }
    <- { session_id, verification_url }
    -> Freshservice API: POST /api/v2/tickets/{ticket_id}/notes
        body: "Please verify your identity to proceed: [verification_url]"
    -> Requestor: IDV + LiveID
    <- BlockID webhook: { idv_status: "VERIFIED" }
    -> Freshservice API: PATCH /api/v2/tickets/{ticket_id}
        body: { status: 4, tags: ["IDV_VERIFIED", "AUTO_RESOLVED"]


Freshservice ticket created: "Account locked — need password reset"
    -> Freshservice webhook: ticket.created event
    -> BlockID Freshservice Marketplace app receives webhook
    -> POST /v2/verify/sessions { requestor: email, mobile }
    <- { session_id, verification_url }
    -> Freshservice API: POST /api/v2/tickets/{ticket_id}/notes
        body: "Please verify your identity to proceed: [verification_url]"
    -> Requestor: IDV + LiveID
    <- BlockID webhook: { idv_status: "VERIFIED" }
    -> Freshservice API: PATCH /api/v2/tickets/{ticket_id}
        body: { status: 4, tags: ["IDV_VERIFIED", "AUTO_RESOLVED"]

Transform how you verify and authenticate

Secure onboarding, eliminate passwords, and stop fraud on one platform. Schedule a demo and see it in action.

Request a demo

Talk to sales

Transform how you verify and authenticate

Secure onboarding, eliminate passwords, and stop fraud on one platform. Schedule a demo and see it in action.

Request a demo

Talk to sales

Transform how you verify and authenticate

Secure onboarding, eliminate passwords, and stop fraud on one platform. Schedule a demo and see it in action.

Request a demo

Talk to sales