Integration type
CRM
What we solve
Oracle CX customers need a scalable way to verify identities and enforce step-up authentication inside high-value CX Sales, Service, and HCM workflows—without manual document collection or custom point integrations. This integration uses Oracle Integration Cloud to trigger 1Kosmos IDV/LiveID from Oracle business events (e.g., account creation, sensitive case escalation), capture results via webhook callbacks, and write verification status (IAL, match confidence, credential DID, etc.) back to Oracle CX custom objects/fields so teams can automate KYC, protect sensitive data access, and reduce fraud.
Attribute | Detail |
|---|---|
Market share | ~4.1% global, strong in large enterprise and database-centric orgs |
Marketplace | Oracle Cloud Marketplace |
Integration complexity | High (Oracle Integration Cloud + REST adapters + Oracle Visual Builder) |
Est. build time | 8-12 weeks |
Primary use cases | Enterprise KYC for banking/insurance, employee verification for Oracle HCM, fraud prevention in Oracle Commerce |
Technical integration architecture
Oracle integration routes through Oracle Integration Cloud (OIC), using a custom REST adapter for the 1Kosmos API. OIC orchestrations trigger IDV sessions when Oracle CX Sales creates a new account or when Oracle CX Service opens a sensitive case. The adapter handles OAuth token management, retry logic, and error mapping.
Verification results are written to custom objects in Oracle CX via the Oracle REST API and surfaced through Oracle Visual Builder custom page layouts. For Oracle HCM Cloud customers, the same integration extends to new hire onboarding, replacing manual document collection with self-service identity proofing during the pre-hire workflow.
Oracle's Application Composer allows administrators to add custom fields (IDV Status, IAL Level, Credential DID) to standard objects without code. Process automation rules in CX Sales can trigger LiveID step-up for specific record transitions.
OIC integration flow
Workflow insertion points
CX Sales account creation: Trigger IDV on new account origination
CX Service case escalation: Step-up auth before accessing sensitive customer data
Oracle HCM: New hire identity proofing during onboarding workflow
Oracle Commerce: Customer identity verification during account creation
Oracle CPQ: LiveID verification before generating quotes above a value threshold
