What’s inside

Patient portals have become the primary access point for care, and the primary target for account takeover and identity impersonation. Standard two-factor authentication and knowledge-based recovery leave gaps that patients cannot always clear on their own, and that health system help desks absorb at significant cost.

1Kosmos embeds government-grade identity verification directly into MyChart workflows, giving health systems IAL2-compliant proofing at the exact moment patients need access, available now on Epic Toolbox.

Learn how 1Kosmos identity verification for MyChart:

• Stops fraudulent account creation at self-signup with a government ID scan and live biometric selfie

• Restores locked accounts through identity-verified recovery when standard 2FA cannot complete

• Eliminates manual identity verification processes and the administrative overhead they create

• Returns a verification result to MyChart in seconds, with no disruption to the patient workflow

• Meets NIST IAL2 and AAL2 standards for federally compliant identity proofing in Epic environments

When recovery fails, patients wait and help desks pay

Knowledge-based authentication and SMS-based recovery were not designed for the sensitivity of health data or the reality of how patients interact with their portal.

When those methods fail, patients lose access to records, care instructions, and provider communication until a manual process resolves it. Health system help desks carry that burden at scale.

1Kosmos replaces that process with a selfie and a government ID scan that completes in seconds and returns a compliant verification result directly to MyChart, with no manual intervention required.

Download the datasheet

Integration architecture, deployment details, compliance specifications, and the measurable impact on help desk volume and patient access are inside.

Download the datasheet for a full look at how 1Kosmos fits into your Epic environment and what IAL2-compliant identity proofing delivers at scale.