CXM & contact center identity
Passwordless access for CXM
Give every agent biometric access to shared workstations with one device per station that covers OS, VPN, and application login across every shift.
How we help
Biometrics built for shared workstations
1Kosmos delivers biometric authentication for secure shared desktops where per-user tokens and passwords don't fit the operational model. One device per station, every shift covered.
One key per station
Anchor one biometric device to each shared desktop, so every agent across every shift uses the same key with no personal tokens to issue or recover.
Passwordless from desktop to apps
Use a single fingerprint to move agents from Windows login through VPN or VDI and into customer applications, so every hop is tied to a verified identity.
Dramatically lower hardware costs
Cut hardware deployment by 75% or more by sharing one biometric device across multiple shifts instead of issuing personal tokens to every agent.
Track every sign‑in
Tie each login to a verified agent on a specific workstation so shared passwords, loaned hardware, and “it wasn’t me” excuses disappear from your fraud investigations.
1Key by 1Kosmos
Shared workstation key
A biometric 1Key device (USB Type‑A or Type‑C) that stays with each shared desktop, letting every shift authenticate to Windows, VPN, and apps without personal tokens or passwords.
Per‑user biometric and touch keys
1Key also includes FIDO‑based biometric and touch security keys for individual users where personal devices, not shared workstations, are a better fit.
The 1Kosmos platform
Identity Verification (IDV)
Enroll every agent once with strong identity verification so that shared-workstation logins are tied to real-world identities.
Passwordless Authentication
Replace passwords with biometric sign in at shared workstations, then extend that security across desktops, VPN, and client apps.
Reverification
Automatically reverify agents when roles or risk change, and ensure their access always matches who they are.
